Senior Business Systems Analyst

POSITION SUMMARY

The Senior Business Systems Analyst is a hands-on individual-contributor role responsible for executing day-to-day IT governance, audit readiness, internal controls and the administration and oversight of the company’s enterprise business systems. The position serves as the primary IT owner for Business Central and related business applications, working closely with Finance, Quality, Operations, external auditors and technology partners.

This position complements the IT Operations Manager and Senior IT Systems Administrator. It focuses on governance, controls, business applications and documentation, while the Associate Vice President of IT retains accountability for IT strategy, cybersecurity, artificial intelligence, budget and the overall technology roadmap.

PRIMARY DUTIES AND RESPONSIBILITIES:

IT Governance Audit and Compliance

• Execute and document IT general controls, including access, change management, operations and third-party controls.

• Coordinate IT support for SOX testing, internal and external audits, evidence requests, control walkthroughs and remediation activities.

• Maintain IT policies, procedures, control narratives, risk documentation and supporting evidence so they remain current and audit ready.

• Track control deficiencies, corrective actions and open audit items through completion, escalating material risks to the Associate Vice President of IT.

• Support privacy, records, validation and other regulatory requirements in partnership with Legal, Quality and business owners.

• Review technology vendors and business applications for appropriate ownership, access, documentation, controls and lifecycle management.

Business Systems and ERP Administration

• Serve as the primary internal owner for Microsoft Dynamics 365 Business Central and other assigned enterprise business applications.

• Administer or oversee user setup, roles, permissions, approval workflows, purchasing access and other front-end application configuration.

• Perform and coordinate periodic access reviews and segregation-of-duties reviews, working with Finance and system owners to resolve conflicts.

• Coordinate application support, enhancements, upgrades, testing, validation and release activities with internal users and external partners.

• Maintain system documentation, configuration records, testing evidence, support procedures and application ownership information.

• Support reporting, data integrity, integration oversight and the resolution of recurring business-system issues.

• Facilitate or participate in Business Central steering, support and change-control meetings and maintain visibility into priorities, risks and open decisions.

Vendor Change and Service Management

• Coordinate work performed by ERP consultants, software providers and other assigned technology vendors.

• Review scopes, estimates, deliverables, support performance and open issues before recommending approval or escalation.

• Maintain an organized backlog of application changes, enhancements and technical debt aligned with business priorities.

• Ensure changes follow required approval, testing, documentation and validation processes before production deployment.

• Assist with vendor renewals, licensing reviews and service evaluations for assigned business systems.

Cybersecurity AI Governance and Operational Support

• Support the Associate Vice President of IT in implementing cybersecurity controls, documenting evidence and tracking remediation activities.
• Assist with access governance, vendor-risk reviews, incident follow-up and security-policy compliance as assigned.
• Support the administration and documentation of the company’s AI governance requirements while the Associate Vice President of IT retains program ownership and strategic direction.
• Partner with the IT Operations Manager and Senior IT Systems Administrator on disaster recovery, business continuity, system documentation and cross-training.
• Provide backup support for assigned administrative processes and ensure critical responsibilities are not dependent on one individual.

Required Qualifications

• Bachelor’s degree in information technology, information systems, business or a related discipline, or equivalent professional experience.

• Seven or more years of progressive experience in IT, business systems, enterprise applications, IT governance or a related field.

• Hands-on experience administering or supporting Microsoft Dynamics 365 Business Central or Dynamics NAV, including user setup, roles, permissions, workflows and access controls.

• Experience supporting SOX controls, IT general controls, internal or external audits, access reviews and change management.

• Working knowledge of role-based access, segregation of duties, application security and control documentation.

• Experience coordinating work with software vendors, consultants, managed service providers and business stakeholders.

• Ability to document processes clearly, manage competing priorities and follow issues through resolution.

• Strong written and verbal communication skills with the ability to work effectively with technical and nontechnical audiences.

• Ability to work effectively in a remote environment, maintain availability during Eastern Time business hours and travel to Queensbury, New York at least quarterly and as business needs require.

Preferred Qualifications

• Experience in a publicly traded, life-sciences, medical-device, pharmaceutical, manufacturing or similarly regulated organization.

• Familiarity with computerized-system validation, GxP expectations or regulated change-control practices.

• Knowledge of Microsoft 365, Power BI, identity and access management, and enterprise SaaS administration.

• Relevant certifications such as CISA, CRISC, CGEIT, COBIT, ITIL or an ERP platform certification.