Senior Business Value Consultant, Value Realization

You'll serve as a strategic partner across the revenue organization, helping expand and scale the Value Consulting program while contributing to its next phase of evolution. You'll take meaningful ownership in advancing frameworks, tools, and operating models that shape how business value is communicated and quantified for customers. You'll own value realization planning through the full customer lifecycle, from success planning at onboarding through strategic renewals and expansion opportunities, ensuring customers realize measurable value while contributing directly to revenue growth. You'll have significant autonomy in how you approach this work, while aligning closely to the broader program strategy and direction. This role is ideal if you thrive in a high trust, collaborative environment, enjoy meaningful ownership, and want to contribute fresh ideas to a growing program at an accelerating company.

Responsibilities

• Lead value realization planning for strategic and enterprise accounts, tracking outcomes against existing business value assessments and establishing the value baseline and measurement framework for tracking outcomes
• Build and maintain scaled AI value realization capabilities that enable the Customer Success team to have value conversations with named accounts, including an AI-powered value realization tool and enablement programs and frameworks
• Engage directly with strategic accounts to lead value realization conversations, helping customers articulate business outcomes achieved and build the business case for going deeper on the platform
• Partner with CSMs, CX Programs, Solutions Architects, and Forward Deployed Engineers to connect customer business goals to the capabilities most likely to drive measurable outcomes
• Own the design, build, and ongoing maintenance of a customer outcome database that connects platform adoption signals to measurable business outcomes
• Lead integration efforts across the post-sale value ecosystem, mapping how AI value realization tooling, executive business reviews, and other post-sale capabilities connect to one another and the broader customer journey

Requirements

• 3+ years in value consulting, customer success, management consulting, sales strategy, or a related role
• Experience in SaaS, technology, or digital transformation is preferred
• BS / BA college degree or relevant experience

Benefits

• Equity (RSUs)
• Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with most premiums covered
• 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents
• Inclusive care for family planning, menopause, and midlife transitions
• Flexible vacation, paid holidays, and a sabbatical program
• Access to mental health resources, therapy and coaching
• 401(k) with 100% employer match (up to $6,000/year) in the U.S.
• Monthly stipends for work and wellness expenses
• Annual WIN bonus program for eligible full-time employees