Senior Butler
- Supervise and support the Butler/Villa Host team in serving villa guests, ensuring personalized service and the highest standards.
- Personally attend to VIP guests or guests with special requests, ensuring all needs are fulfilled promptly.
- Coordinate villa preparation prior to guest arrival\: inspect setup, amenities, equipment and cleanliness.
- Assist with villa check‑in/check‑out processes, delivering an elevated and private guest experience.
- Handle villa service requests\: dining arrangements, transportation, decorations, private events, etc.
- Train and mentor new team members on Butler/Villa Host procedures, communication skills and personalized service techniques.
- Work closely with Housekeeping, Culinary, Engineering and other departments to ensure seamless villa service.
- Monitor villa assets and report damages or maintenance needs.
- Inspect minibar, amenities and items before guest arrival to ensure accuracy and completeness.
- Act as the key liaison between guests and other departments to ensure maximum satisfaction.
- Perform other tasks as assigned by the Villa Manager/Rooms Division Manager.