Senior Call Center Representative
About Inhabit
Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.
Job Description
The Senior Call Center Representative serves as a frontline point of contact for customers, handling inbound and outbound interactions to answer questions, resolve issues, and provide accurate information. They follow established procedures and schedules to deliver timely, professional support across phone, chat, or email channels. Through effective communication and problem solving, they help ensure a positive and reliable customer experience.
What You'll Do
- Handle inbound and outbound customer interactions via phone, email, and chat
- Respond to customer inquiries and provide accurate information regarding products or services
- Resolve customer issues in a timely and professional manner
- Follow established procedures, scripts, and workflows to ensure consistency and compliance
- Document interactions, issues, and resolutions within internal systems
- Escalate complex or unresolved issues to appropriate teams as needed
- Maintain productivity, quality, and customer satisfaction metrics
- Collaborate with internal teams to ensure efficient resolution of customer concerns
- Adhere to assigned schedules to ensure proper coverage and service levels