Senior Care Manager - Port Jervis

Title: Senior Care Manager- Position located in Port Jervis

Reports to: Care Coordination Program Manager

Job Objectives:

Provide care management to individuals enrolled in the Health Home Care Coordination Program, while also mentoring other care managers within the department.

Perform duties while actively promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange.

· Responsibilities:

· Attend bi-weekly Care Coordination team meetings.

· Attend trainings and meetings relevant to Health Homes.

· Deliver care coordination services as outlined under Health Home Model for Care Coordination for a caseload of between 35-45 program participants.

· Complete New York State Community Mental Health (CMH) assessments and reassessments.

· Complete monthly scorecard data collection information.

· Maintain all client records electronically through Foothold Technology and FCM Electronic Record Keeping.

· Maintain all client files according to program policies and procedures.

· Establish and maintain linkage with appropriate community agencies and service providers.

· Represent MHA at meetings, as necessary.

· Assist with internal audits of participant charts.

· Provide oversight to other care managers in the field, as needed.

· Assist staff when program participants may be experiencing a crisis and/or responding to phone calls from participants in crisis.

· Answering general care management and health home questions for staff and ensuring a manager or supervisor is informed if the question or situation is more complex.

· Assisting with training and/or shadowing new care management staff.

· Reviewing time management strategies and deadlines with staff, as needed.

· Other Duties:

· In the spirit of teamwork, answer MHA’s main office phone as needed.

· Participate in MHA’s committees as needed.

· Duties outlined above are intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.