Senior Cisco Contact Centre Consultant

Purpose of the role: You will be a part of a Unified Communications consultancy team, responsible for the design, implementation and support of Cisco IP Contact Centre solutions for Cisilion customers. Project size will vary between 20 to 2000 users. Responsiblities = Deliver full lifecycle services to Cisilion customers Capture customer requirements - design call flow and produce scripts Design and implement to customer requirements (Contact Centre that use voice, e-mail, video, text and IM as…