Senior Claims Adjuster
Summary
Senior Claims Adjuster at Aspire General Insurance reviews and resolves automobile insurance claims, ensuring compliance with regulations and company standards while providing customer service.
Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.
Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.
JOB SUMMARY:
Under limited supervision of the Supervisor, the Sr. Claims Adjuster performs the essential functions of the position, which includes but is not limited to:
DUTIES AND RESPONSIBILITIES:
1. Investigate, evaluate, and resolve automobile claims in a timely and efficient manner;
2. Document investigations, evaluations, recommendations, and plans of action;
3. Ensure ongoing adjudication of claims within company standards, industry best practices and all state and federal regulations;
4. Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation;
5. Exhibit exceptional customer service? Maintain positive customer relationships, and exhibit a courteous and professional demeanor
6. Maintain a reliable system of keeping files current and be caught up on claim tasks and diaries.
7. Be able to handle any and all types of automobile insurance claims regardless of the level of complexity, severity of injuries, or number of features.
8. Evaluate and settle a wide level of injury claims including soft tissue injuries, serious injuries involving hospitalization, fatalities, etc.
9. Effectively manage litigated files throughout the entire litigation process.
10. Exhibit a high degree of decision making and require minimal supervision with regards to liability decisions and injury evaluations.
11. Act as a mentor for adjusters with less experience and assist in the training and development of claims staff.
12. Maintain a high level of productivity.
13. Respond to timely to customers’ inquiries and to requests by management.
14. Minimize customer complaint calls.
15. Regular and predictable punctuality and attendance;
16. Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follow Aspire General Insurance Company/partner’s policies, procedure and work rules;
17. Other duties as necessary.