Senior Claims Executive, Motor - Up to S$5.5k
Summary
Handles motor insurance claims, negotiates settlements with claimants and service providers, and ensures policy compliance and customer service excellence.
Job Description:
- Advise policyholders and claimants on policy and claims related matters.
- Able to negotiate and settle claims with Third Party claimants, insurers, lawyers and workshops accurately and timely.
- Ensure each claim is assessed correctly in accordance to policy coverage and within the Authority Limit given, with adequate reserve set.
- Ensure all correspondences and enquires, including complaints, are well managed and responded to in a timely manner with excellent claims service.
- Liaise effectively with service providers and provide the required support to them, with the objective of delivering quality claims service experience.
- Review claim files.
- Perform other duties as assigned.
Requirements:
- 5 yrs years of related experience in GI. Claims experience minimum 3yrs handling complex motor claims. Skills to mentor junior staff
- Strong understanding of claims-related SOP. Complete knowledge of related insurance products and services with mindset and ability for oversight of IT development projects. Experience in management of Customer Satisfaction-related issues
- Able to professionally communicate with various levels of customers (internal and external).
- Business acumen, with excellent customer service and interpersonal skills
- Self-motivated, reliable and able to work independently
- Able to work and adapt in a rapidly changing environment
- Strong process orientation with analytical and deductive reasoning skills
- Strong organizational, time management and prioritization skills
Kindly apply online or send your application to felicialim@talentedge.com.sg
EA: 15C7572
ID: R23115267