Senior Client Funding Operations Specialist
TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.
At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.
About the Role
Join us as a Senior Client Funding Operations Specialist and play a key role in keeping our global client funding operations running smoothly. You’ll take ownership of daily deposits, withdrawals, transfers and reconciliations, while tackling complex funding cases, monitoring transaction activity and identifying potential risks or issues.
Beyond the day-to-day, you’ll work closely with internal teams and payment partners to improve processes, analyse funding performance and support new product testing. This is a great opportunity for someone with financial services or CFD experience who enjoys problem-solving, working with data and making a real impact in a fast-paced trading environment.
Responsibilities
- Daily Funding Processing: Review and process client deposits, withdrawals, and internal transfers across trading platforms and payment channels.
- Reconciliation: Perform daily reconciliation of client accounts, platform balances, and bank statements to ensure accuracy.
- Reporting: Prepare daily and weekly financial reports, including funding summaries and account status updates.
- Risk Monitoring: Identify and escalate unusual funding activity, trading anomalies, or operational discrepancies.
- Case Handling: Resolve transaction issues, exceptions, and client funding queries promptly.
- Compliance Support: Follow regulatory requirements (ASIC, CySEC, FMA, etc.) and support AML/CTF checks for all transactions.
- Data Analysis: Collect and analyze key statistics to improve efficiency and client service.
- Channel Monitoring: Continuously monitor the performance of funding channels and provide insights on performance optimization.
- Issue Management: Identify, analyze, and report abnormal funding situations or issues to relevant stakeholders.
- Product Testing: Perform testing for new funding product launches and conduct regular maintenance tests to ensure system integrity.
Requirements
- Bachelor’s degree in Finance, Business, Economics, or a related field.
- Experience in the CFD or financial services industry is preferred.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel and other data analysis tools.
- Ability to work under pressure and meet tight deadlines.
- Good communication and teamwork skills.
Benefits
- Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
- Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
- Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
- Invest in your growth! Access annual training opportunities tailored to your role.
Skills
As published by workable · 8 questions · 3 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Please provide your legal full name., Please provide your preferred name for work use, Are you currently living in the job location?, Do you require sponsorship for employment visa now or in the future?, Please clarify your current visa status or type of authorization to work in the job location? We want to ensure that we have all the necessary information for our records and to facilitate the employment process smoothly., Are you currently or have you ever been employed at any TMGM group or its subsidiaries?, Do you know anyone currently working at TMGM group or its subsidiaries? If yes, please provide their name(s) and relationship., Are you currently subject to a non-competition or non-solicitation agreement that could impact future employment at TMGM Group?, Please specify your current annual salary details., Please specify your expected annual base salary., When are you able to start?, Do you currently hold, or have you previously held, an account with TMGM, an introducing broker, or any affiliated broker? If yes, please provide details. This information will be used solely to assess potential conflicts of interest in line with our compliance obligations., Voluntary Disclosures :By providing the requested information below, you acknowledge that you have read, understood, and agreed to the terms of the statement. Please note that an electronic signature (e-signature) carries the same legal effect as a handwritten signature., I understand that this application does not constitute an offer of employment. If employed, my employment will be subject to the terms outlined in my employment contract, company policies, and applicable laws., By checking the box below, I acknowledge that TMGM may use the data I have provided in this application to notify me of future job vacancies that may be relevant to my skills and experience. If I prefer not to receive such notifications, I will contact careers@tmgm.com to update my records accordingly., I understand that providing false or misleading information in this application, or any supporting documents, may result in the rejection of my application or, if hired, termination of employment, subject to compliance with relevant employment laws., I verify that all the information provided in this application, including any supporting documents and resumes, is accurate, truthful, and complete to the best of my knowledge., Education, Experience, Summary, Resume, Cover letter, As part of our standard hiring process, we conduct background checks on candidates who receive a job offer. Are you comfortable with undergoing a background check as a condition of employment?, The background check may include verification of your employment history, educational background, and may also include a criminal record check. Do you have any concerns or questions about this process?, We will require your authorization to proceed with a background check. Are you willing to provide the necessary information and consent for us to conduct this check?
Short answers (2)
- Please Provide your legal name.
- What are your annual base salary expectations for this role?
Pick from a list (3)
- Are you currently living in Sydney or willing to relocate to Sydney?
- Do you now, or will you in the future, require sponsorship for employment visa status to work in Australia?
- Do you have proficiency in both English and Mandarin?
Written answers (3)
- Please share your LinkedIn profile.
- Please clarify your current visa status or type of authorisation to work in Australia. We want to ensure that we have all the necessary information for our records and to facilitate the employment process smoothly.
- Please provide details of your most recent compensation package, including your annual base salary, any commission structure, and bonuses.