Senior Client Manager, Water Resources

Entech Engineering, Inc. is a multidisciplinary engineering consulting firm providing water, energy, civil, environmental, and utility services to municipalities, authorities, and institutions throughout Pennsylvania and beyond. Our mission is simple: help our clients make more informed decisions while improving the communities we serve.

We offer a collaborative culture, meaningful work, competitive compensation, and comprehensive benefits. When Entech thrives, so do our employees.

Position Overview

Entech Engineering is seeking an experienced Senior Client Manager – Water Resources to join our Civil & Environmental Resources Department. This role is a senior, client-facing position focused on drinking water systems and water-related infrastructure for municipal and authority clients across Pennsylvania.

This position will serve as the primary relationship owner for a portfolio of established water clients. The ideal candidate is a trusted advisor, someone who understands the technical, regulatory, financial, and political realities of municipal water systems and can guide clients through informed decision-making over the long term.

While technical expertise remains important, this role is strategic and relationship-driven, with an emphasis on client satisfaction, organic growth, and coordination of Entech’s internal resources to deliver unrivaled service.

Client Management & Strategic Advisory (Primary Focus)

• Serve as the primary point of contact and relationship owner for assigned municipal and authority water clients.
• Act as a trusted advisor to clients on drinking water system planning, regulatory compliance, capital improvement programming, and long-term infrastructure needs.
• Lead and participate in regularly scheduled client meetings, including authority and municipal board meetings.
• Develop a deep understanding of each client’s organizational structure, funding constraints, regulatory drivers, and political environment.
• Proactively identify client needs, risks, and opportunities, and coordinate Entech resources to address them.
• Ensure high levels of client satisfaction through responsiveness, transparency, and quality delivery.

Project Oversight & Technical Leadership

• Provide senior-level oversight for water-related projects, ensuring scope, schedule, budget, and quality objectives are met.
• Coordinate with Project Managers and technical staff to ensure consistent delivery and adherence to Entech standards.
• Perform or oversee technical reviews, QA/QC efforts, and high-level engineering decision-making related to water systems.
• Serve as lead technical engineer on select projects when appropriate, though day-to-day project management is not the primary focus.
• Oversee coordination with regulatory agencies, vendors, equipment suppliers, contractors, and Entech Resident Project Representatives.
• Support permitting strategy and regulatory coordination related to drinking water systems.

Business Development & Market Growth

• Drive organic growth within existing water clients by identifying and pursuing additional services and long-term program opportunities.
• Collaborate with Entech’s Market Leaders, Service Leaders, and Business Development staff to support water-sector growth initiatives.
• Participate in go/no-go discussions, client strategy development, and pursuit planning for water-related opportunities.
• Lead or contribute to proposal development, including scopes of work, fee development, and Engineering Work Orders (EWOs).
• Represent Entech at industry events, client organizations, and professional associations related to water resources.

Internal Leadership & Collaboration

• Serve as a mentor and resource to Project Managers and technical staff supporting water projects.
• Work closely with Service Leaders to ensure appropriate staffing, technical quality, and financial performance of water projects.
• Support internal coordination across disciplines to bring the full breadth of Entech’s services to water clients.
• Contribute to knowledge transfer and continuity as part of the transition from the retiring employee.

Required Qualifications

• Bachelor of Science degree in Civil or Environmental Engineering.
• 10+ years of experience in municipal water engineering and consulting.
• Demonstrated success managing long-term client relationships within municipal or authority environments.
• Strong understanding of drinking water systems, including treatment, distribution, storage, regulatory compliance, and capital planning.
• Experience working with Pennsylvania DEP and familiarity with state and federal water regulations.
• Valid driver’s license and ability to attend client meetings throughout Pennsylvania.
• Pennsylvania residency with ability to work from Reading or Mountaintop offices.

Preferred Qualifications

• Professional Engineer (PE) license.
• Experience supporting funding applications (e.g., PENNVEST, grants, low-interest loan programs).
• Prior experience in a senior client management, market-facing, or advisory role.
• Comfort operating in a consultative, relationship-driven environment rather than a task-focused production role.

Knowledge, Skills, and Abilities

• Exceptional relationship-building and communication skills.
• Strong business acumen and understanding of the consulting environment.
• Ability to balance client advocacy with project financial performance.
• Strategic thinker with the ability to anticipate client needs and market trends.
• Confident leader who can coordinate teams without micromanaging.
• High level of professionalism and credibility with clients, regulators, and peers.