Senior Client Partner

Vention helps companies build new products and improve how existing software is developed through AI-enabled delivery and Agentic Engineering.

For established products, we identify where AI can reduce development time, improve quality, or lower cost, then focus on the areas with the greatest business impact. For new products, we help clients put the right AI-enabled delivery approach in place from the start.

We have applied the same principles internally, developing the practices and frameworks behind Spec-Driven Development and Agentic Engineering and now using them in client work.

Many of our client relationships span years, growing from an initial engagement into broader partnerships across products, platforms, and delivery transformation. Clients also return to Vention with new areas of their business to develop.

This is backed by more than 20 years of software engineering experience, 250+ active clients today, and successful partnerships with companies including IBM, PayPal, PwC, Brex, Postman, and ClassPass.

• Own a $10M portfolio across 10–15 high-growth client relationships, with responsibility for retention, expansion, commercial performance, and long-term account health
• Identify and develop upsell and cross-sell opportunities, including where AI-enabled delivery, modernization, or new product work can expand Vention’s role
• Lead QBRs, strategic account reviews, and executive conversations, turning delivery results, client signals, and future priorities into clear next steps
• Develop and execute account plans around each client’s product roadmap, business priorities, and delivery needs
• Build strong relationships with founders, CTOs, and other senior stakeholders through consistent, strategic engagement
• Monitor account performance, client satisfaction, and risk, and act early when retention or growth is at stake
• Work closely with Sales, Delivery, Marketing, and technical leaders to bring the right expertise into the account and align Vention’s services with client goals
• Act as a trusted advisor on how clients can scale products, engineering organizations, and delivery models
• Use internal tools and AI-supported account insights to prioritize opportunities, surface risks earlier, and reduce manual account-management work

We’re looking for a Senior Client Partner to run a $10M East Coast portfolio as a business — owning executive relationships, account growth, retention, and commercial performance across 10–15 client relationships.

This is not a relationship-management-only role. A key part of your role will be to identify and develop expansion opportunities across the portfolio, including upsell and cross-sell. AI-enabled delivery gives you a new way to reopen strategic conversations in established accounts and expand Vention’s role beyond the original scope. Vention’s CTOs, Solution Architects, Delivery leaders, and AI experts can join those conversations when deeper technical context is needed.

As Vention grows toward $250M+ in annual revenue, you’ll have a meaningful role in turning strong delivery into broader, longer-term client partnerships.

• 5+ years of experience in account or delivery management within software/IT, ideally in IT consulting or technical recruitment
• Proven experience managing $5M–$10M portfolios and 8–15+ concurrent client relationships
• A strong record of building and growing client relationships — navigating complex stakeholders, driving retention, and expanding accounts through upsell and cross-sell
• Accountability for key commercial metrics, including NRR and contribution margin, with strong risk management and outcome-based planning skills
• Deep understanding of the full SDLC, delivery processes, and engineering team models, with the credibility to work across both executive and technical conversations
• The ability to spot commercial opportunities inside delivery challenges and broader client priorities
• The confidence to take ownership, make judgment calls when the path is not fully defined, and stand your ground with clients when needed
• Comfort operating in a fast-paced, high-growth environment, while keeping structure and accountability across multiple accounts