Senior Client Service Advisor
Description
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Supports the overall service mission by managing the account’s service needs and expectations and developing a relationship to ensure we deliver on the service promise to earn the customers loyalty and retention of profitable accounts. Provides proactive touch-points throughout the policy period with the insured which could be verbal and or include facilitation of formal file reviews.
Work Arrangements:
This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations will have the expectation of working in an office three days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
***Candidate must reside in Pacific, Mountain or Central Time Zone***
Understands assigned accounts’ and agent’s needs while developing and delivering a service offering which differentiates The Hartford in the marketplace. Understands and manages various resources to ensure appropriate servicing of accounts including TREO, ASA, C+, etc.
As an integral member of the sales and distribution teams, presents The Hartford’s claim services and value proposition in new business opportunities and provides proactive touch points throughout the policy period with the insured. Supports the field claims mission by managing the accounts claim service expectations and developing a relationship to ensure we deliver on the claim promise to earn the customers loyalty and retention of profitable accounts.
Segments Supported: General Industries, Tech, Construction, MLC Programs, Marine, Energy, MA&E, YRisk
Solid knowledge of analytical claim data review with demonstrated ability to consult RE loss cost containment initiatives through detailed analysis of claim results.
Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.
Strong conflict management skills and ability to navigate ambiguous situations.
Superior customer service skills patience, empathy, active listening, service recovery, high degree of attentiveness and follow through.
Demonstrated ability to present virtually to senior leaders, internal and external audiences.
Strong telephone and written communication skills.
Foundational leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.
Minimum Qualifications:
Bachelor Degree or equivalent industry experience. Minimum of 10 years of Property and Casualty experience.
Preferred Qualifications:
Functional expertise in multiline claims with a minimum of 10 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers). Prior sales and leadership experience preferred.
Self-starter, resourceful and independent.
Outside the box thinking to negotiate creative resolutions.
Strong computer proficiency in utilizing software programs, knowledge of ECOS claim system a plus.
Strong communication skills, oral, written, collaboration and negotiation.
Excellent time management and organizational skills.
Superior customer service skills.
Proficiency in using Microsoft Word and Excel.
Operate under the mindset of The Hartford's Behaviors: be courageous, break through, and better the experience.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$93,200 - $139,800Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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