Senior Client Success Manager

About Salary Finance

Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.

By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and funding partnerships with JP Morgan and Blue Owl.

Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC’s Responsible Business of Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.

Your role in our mission

We’re looking for an exceptional Senior Client Success Manager. Reporting to our Head of Client Success, you’ll be responsible for the success of your clients’ programmes and delivering world class service. We are looking for a pro-active Senior Client Success Manager to partner with clients, develop strategies to drive engagement, provide solutions that add value and retain our client portfolio.

What you’ll do

• You'll own a portfolio of accounts and obsess about their on-going performance
• You'll act as the 'architect' for the account. You'll strategise how and what we should be doing within those accounts to drive the companies/clients objectives
• You'll build and deliver excellent client relationships measured by Net Promoter Score
• You’ll deliver 100% client retention and upsell additional products.
• You'll maximise all opportunities to promote our services to the employees in our clients
• You'll support the Employee Communications Team in creating comprehensive, multi-channel, communication strategies to drive long-term uptake of products within our client portfolio

About you

• You are passionate about businesses that deliver social impact, and want to help build a business that delivers a meaningful difference to society
• You live and breathe the delivery of world class service
• You are empathetic; you understand what makes people tick
• You’re hardworking; you wouldn’t leave a job half finished and see each day as an opportunity to shine, learn and become more effective at a job that you love.
• You enjoy working in a fast-paced environment in collaboration with a team.
• You have the ability to work with employees at all levels of the organisation in an open office setting and a highly collaborative environment with a high growth, start-up mentality
• You have awesome communication skills. You’ll be able to interact with clients through a variety of channels (face to face, phone, email, social media, video)

Who you are

While we embrace diverse backgrounds and perspectives, we’re united by a shared mindset. We look for team members who live these values every day:

• Take Ownership: We own the entire journey and see outcomes through from start to finish
• Dig Deeper :We ask why, investigate root causes, and build solutions that last
• Stronger Together :We choose collaboration, share knowledge freely, and lift each other up
• Momentum Matters :We act with purpose, remove blockers, and default to action
• Make a Lasting Impact :We think long-term, put people before numbers, and change the system for good

What do you get for all your hard work?

• Company bonus scheme 💰
• 25 days holiday increasing by one day for every year of service up to 30 days, plus a day off for your birthday 🎂
• Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up🏠
• Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships 🤸
• Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave 🐶
• Great career development in a fast paced environment 🚀
• Regular company socials
• Volunteer days as part of our CSR program 🤝
• More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! 🍭

The typical interview process

• Introductory call with our Talent Manager (phone call - 20 mins)
• Past experience interview with Hiring Manager (video call - 30 mins)
• Technical and culture interview with Team and Stakeholder(s) (in person - 1 hour)

We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.

Learn more at

Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.

If there’s anything we can do to accommodate your specific situation, please let us know.