Senior Collections Specialists

Job Number:

34033

Location:

Phoebe Putney Memorial Hospital

Street Address:

417 W 3rd Ave

City, State:

Albany, Georgia

Zip Code:

31701

Department:

PPMH PATIENT ACCOUNTING

Shift:

First Shift

Job Type:

Full time

Posted Date:

2026-04-30

Job Description Summary:

Supervises the collection efforts of all self pay accounts



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Provides and maintains monthly reports on productivity, account status and collection efforts of in house and vendor accounts



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Maintains and monitors in house payment plans



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Monitors the bad debt activities within the Patient Financial System to ensure policy guidelines are maintained



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Understanding of collection laws as well as insurance payer and collection issues.



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Utilizes available statutory and regulatory directives to secure payment for the organization.



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Timely review and monitor assigned accounts for collection efforts while providing good customer service.



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Collect payments in accordance with health system policies.



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Identify issues or concerns that attribute to account delinquency and report to Manager.



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Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account.



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Locate and monitor overdue accounts, using collection software and predictive dialer.



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Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met.




Additional Duties

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Adheres to the hospital and departmental attendance and punctuality guidelines.

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Performs all job responsibilities in alignment with the core values, mission and vision of the organization.

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Performs other duties as required and completes all job functions as per departmental policies and procedures.

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Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).

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Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.

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Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.

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Wears protective clothing and equipment as appropriate.


QUALIFICATIONS


Education and Experience

Education Level

Education Details



Experience

Experience Details

Required/
Preferred



Associate's Degree

Business or health care







Required

or

High School Diploma or GED



and

4 years

additional relevant experience

Required




Work Experience

Experience

Experience Details

Required/
Preferred



=> 3 years

Experience in a collections role within a health care setting

Required

Description:

Senior Collections Specialists