Senior Community Manager (II)
Posted Updated 5
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Description
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Job Description
The Community Manager II, Portfolio, plays a pivotal role in driving operational excellence within the specified region, spanning mutliple suburban or urban communities. They will be responsible for ensuring client retention, homeowner satisfaction, supporting sales growth initiatives, and providing management, mentorship, and oversight to designated associations/communities.
Compensation: $90k-100k/year base. Depending on Experience
Ideal candidate: Strong 3-5 years of HOA Portfolio Management experience, and ability to commute to greater Sacramento region visiting properties, completing property inspections, etc. within their portfolio (5-7) accounts.
Has strong problem solving, strong communication, organization and project management skills.
Key Responsibilities
- Manage a portfolio of community associations while building strong relationships with board members as a representative of Action Property Management.
- Prepare, coordinate, and attend board and annual meetings, including drafting comprehensive Management and Directors’ Reports and accurate meeting minutes.
- Support long-term association needs such as planning, budgeting, maintenance strategy, and annual calendar development.
- Review monthly financial statements and provide insights to assist boards in making informed decisions.
- Coordinate closely with internal support teams and vendors to ensure quality service delivery and timely completion of delegated tasks.
- Monitor key performance indicators (KPIs) related to work orders, compliance, and contractor performance, providing regular updates to boards.
- Conduct periodic community inspections to identify maintenance needs, enforce non-compliance, and issue written communications to homeowners as needed.
- Ensure compliance with governing documents, civil codes, corporation codes, and association policies.
- Verify contractor credentials, manage continuation of contracted services, and escalate after-hours matters as part of the on-call process.
- Interface with board members, homeowners, and vendors to resolve issues promptly while helping residents love where they live.
What You Need
- 3-5 years of HOA portfolio management experience.
- CMCA certification or the ability to obtain within your first 6 months of employment.
- Evening availability for Board meetings.
- Ability to travel to and from your property for in-person meetings when needed.
- Keen knowledge of budgets and the budgeting process.
- Strong knowledge of audits, reserve studies, bidding process, and Association governing documents.
- Strong verbal and written communication skills.
- Effective presentation skills.
- Exceptional time management skills and ability to work independently.
- Commitment to following up on all issues in a timely manner.
How We Support You
- We provide you the tools and resources you need to work from home and in office including providing the appropriate equipment along with monthly auto allowance, and monthly reimbursements for your cell phone and internet.
- We believe in work-life balance and we achieve this by providing you expert support from all corporate departments including Community Care, Finance, Accounting, Escrow, IT, Human Resources and Legal Compliance.
- You'll receive on-going training and professional development opportunities.
- We offer competitive compensation package and a comprehensive benefits package.
- We offer a hybrid work from home module.
Team Member Perks
- Award Winning Culture: Proud recipient of the 2025 Great Place to Work Certification
- Highly Rated Employer: Check out our Glassdoor reviews - Glassdoor Reviews
- Hybrid Work Model: Flexible schedule with a combination of in office days and wfh days per week.
- Collaborative Culture: Work in an environment that values teamwork, innovation, and mutual respect.
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching.
- Work-Life Balance: Enjoy unlimited PTO plus sick time, holiday pay, and your birthday holiday.
- Technology Investment: Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed.
- Commitment to Growth: Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals.
Why You'll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time and company observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
As published by lever · 33 questions · 15 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (1)
- If referred, provide the employee name who referred you.
Pick from a list (17)
- Are you currently residing in the United States? optional
- If hired, can you provide proof of your legal right to work and remain in the United States? optional
- If hired, can you furnish proof that you are over 18 years of age? optional
- What is your salary range expectation? optional
- Have you ever been employed by Action or applied for employment with Action Property Management? optional
- Were you referred to our company by a current Action team member? optional
- Please select the highest level of education you have completed. optional
- Do you have a college degree? If yes, which university or college did you attend? optional
- Have you ever served in the military? optional
- If yes, please specify the branch of service: optional
- Do you possess a valid state driver's license, insurance, and a personal vehicle for conducting community patrols? optional
- Do you currenty hold an HOA management certification (e.g. CMCA, AMS, PCAM, or equivalent)? optional
- Do you have HOA onsite management experience? optional
- Are you able to relocate (if applicable) and begin employment within 30-60 days of accepting an offer? optional
- Do you have a professional community management certification or designation? optional
- Are you fluent in English (speaking, reading, and writing)?
- Are you bilingual in Spanish (speaking, reading, and writing)?
Written answers (15)
- Enter your current address including: Street, City, Zip Code, State
- Why would you like to work for Action Property Management?
- Please provide your dates of employment for your current/most recent employment.
- Please share your reasons for considering leaving your current/last employer. Your response will help us better understand your career aspirations and how we can support you in achieving them.
- If previously employed by Action, please provide your dates of employment (MM/YYYY – MM/YYYY), job title(s), and location.
- Do you have any relatives employed by Action Property Management? If yes, give their name.
- If referred, please provide your referral's Action email address. optional
- Please list your professional certifications and licenses.
- Do you speak any languages other than English? If yes, please list the languages and your level of proficiency (e.g., basic, conversational, fluent, native). If not applicable, please write “N/A.”
- Please specify your military dates of service: optional
- Please specify your military rank during service: optional
- Please specify your military rank at discharge: optional
- If yes, please specify the type of professional license or designation and chapter affilation. optional
- If appliable, please specify your know Member ID number. optional
- If applicable, please specify your expiration date. optional