Senior Community Residential Manager
Responsibilities:
Ensure the health, comfort and safety of our Customers
Must love people – be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
Must be available to work evenings and weekends
Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides
Provide ongoing feedback to Associates during training including in-person written testing
Be a resource and support pillar for the Customer Care Team
Provide Leader with updates and recommendations on additional training or recertification
Assist in the development of training guides and procedure manuals
Ensure daily communication with all site Associates
Collect rent and follow up on defaults
Ensure vacancy is minimized and budget (meet or exceed on net operating income) are all realized for each site through effective service to potential and existing customers
Inspections of vacant and upcoming suites
Lease and show suites
Ensure all rental enquires are answered within the guidelines provided
Annual suite inspections
Prepare and deliver bank deposits
Administrative duties for site and other Associates
Ensure contractors arrive per scheduled timelines and complete their work per the conditions of their contract
Ensure accurate inventory management
Complete special projects and tasks as assigned
Assist with snow removal, cleaning, and touch-up painting
Experience and Educational Requirements:
2 years Customer Service Experience required
Post-Secondary Education is an asset
Technical Requirements:
Computer experience is required with web-based programs preferred
Ability to learn and adapt quickly to changing systems and new technology
Familiarity with technology is an asset
Non-Technical Requirements:
Strong commitment to providing excellent customer service
Dedicated to building better communities for all our Customers and surrounding communities
Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
Excellent listening and telephone etiquette skills
Exceptional problem-solving and decision-making capabilities
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Excellent time-management skills
Ability to handle sensitive and confidential matters
Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
Ability to work independently (self-managed) and with other Associates in a team environment
Ability to learn quickly, adapt to change and be flexible in nature
Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness
Ability to spend up to eight hours walking, standing, climbing stairs, lifting
Ability to maneuver or lift up to 10kg with the proper equipment