Senior Consultant - Business Analyst/Engagement Lead

About Us:

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About the Role:

As a senior consultant – business analyst/engagement lead in the Policy and Program Strategic Solutions practice area, you will serve as the primary point of contact connecting assigned program stakeholders with technical and analytical teams. You will help clarify and prioritize business needs, translate program and policy needs into actionable data requirements, and coordinate data requests and initiatives.

Serving as a senior consultant – business analyst/engagement lead, your day-to-day role as a NYSTEC consultant will be to work closely with program representatives, technical teams, data analysts, and project managers to support data product development and enhancements and facilitate the timely delivery of accurate and meaningful information.

Key Responsibilities

• Serve as the primary liaison for assigned program areas, building strong stakeholder relationships, advocating for program needs, and coordinating communication and collaboration to ensure stakeholders receive timely, accurate, and meaningful information for data-driven decision-making.
• Engage with program representatives to identify, gather, document, and validate business requirements, use cases, and data requests, translating program and policy needs into actionable requirements for technical and analytical teams.
• Coordinate and manage data requests, including intake, prioritization, progress tracking, stakeholder communication, and resolution.
• Support the development, maintenance, and enhancement of data products, including Databooks, Datamarts, and reports, while maintaining and prioritizing product enhancement backlogs.
• Develop and maintain current subject matter expertise in assigned programs, policies, business processes, and reporting needs to provide guidance and support to business and technical stakeholders.
• Facilitate stakeholder meetings, requirements discussions, and cross-functional collaboration to align program and divisional objectives, address priorities, resolve issues, manage expectations, and support successful delivery of data initiatives.
• Conduct program and policy research, analyze stakeholder feedback, and identify opportunities to improve data accessibility, reporting capabilities, business processes, and operational efficiencies.
• Support data governance activities, including business rules, data quality, data ownership, access requirements, and data sharing considerations, as applicable.

About You:

Required Qualifications

• Experience in business analysis, stakeholder engagement, client relationship management, healthcare operations, data coordination, or a related field.
• Ability to build and maintain effective relationships with diverse business and technical stakeholders.
• Experience gathering, documenting, analyzing, and validating business requirements and use cases.
• Exceptional written and verbal communication skills, including the ability to communicate complex information clearly to both technical and nontechnical audiences.
• Excellent organizational skills with the ability to manage multiple requests, priorities, and competing deadlines.
• Analytical, critical-thinking, and problem-solving abilities.
• Experience facilitating meetings, coordinating cross-functional activities, and tracking action items through completion.
• Ability to work independently, take initiative, and contribute effectively to cross-functional teams.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.

Preferred/Desired Qualifications

• Experience working with NYS Medicaid, healthcare programs, health insurance operations, or public sector healthcare initiatives.
• Familiarity with NYSDOH, OHIP, or other New York State healthcare agencies and programs.
• Experience supporting data analytics, business intelligence, reporting, or data-driven program initiatives, including working with data products such as Databooks, Datamarts, or reporting tools.
• Familiarity with product enhancement backlogs, request intake processes, prioritization, and product lifecycle activities.
• Knowledge of data governance concepts, including data quality, data stewardship, data access, and data-sharing requirements.
• Experience supporting business process improvements, strategic planning, or organizational change initiatives.
• Familiarity with Agile methodologies, product management practices, or business analysis frameworks.
• Experience using tools such as SharePoint, OneNote, Tableau, or similar collaboration and analytics platforms.
• Professional certifications such as Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), Project Management Professional (PMP), or related credentials.

Education and Experience

• A bachelor's degree in business administration, healthcare administration, public health, information systems, data analytics, or a related field of study and at least three years of relevant experience.
• An equivalent combination of advanced education, training, and experience will be considered.

The target base salary for this position is $84,497 to $109,846 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact recruitment@nystec.com if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

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