Senior Consultant | GRC/IRM- Integrated Risk Management | Pune | ServiceNow

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

We are seeking an experienced ServiceNow GRC / Integrated Risk Management (IRM) Developer with 6–9 years of hands-on experience implementing, configuring, and supporting ServiceNow GRC solutions. The ideal candidate will have strong expertise in Risk Management, Policy & Compliance, Issue Management, and Vendor Risk, along with experience in workflow automation, integrations, and enterprise compliance initiatives.

Key Responsibilities:

• Gather, analyze, and translate business and compliance requirements into ServiceNow GRC/IRM solutions
• Configure, customize, and enhance ServiceNow GRC modules, including:
• Risk Management
• Policy and Compliance Management
• Issue Management
• Vendor / Third‑Party Risk Management
• Audit Management (as applicable)
• Configure risk statements, risk registers, controls, assertions, indicators, and scoring methodologies
• Design and configure control assessments, risk assessments, issue remediation workflows, and exception management
• Develop workflows and automation using Flow Designer for:
• Risk and control assessments
• Issue identification, remediation, and closure
• Policy acknowledgments and compliance attestations
• Configure and maintain policy lifecycle management, including policy creation, review, approval, and attestation
• Integrate ServiceNow GRC with ITSM, ITOM, HR, and third‑party systems using REST APIs
• Configure dashboards, reports, and KPIs for risk posture, compliance status, and executive visibility
• Support L2/L3 production issues, including workflow failures, data inconsistencies, access issues, and performance concerns
• Assist in instance upgrades, update set migrations, UAT, and release deployments
• Develop and maintain technical documentation, compliance runbooks, and design artifacts
• Ensure solutions align with regulatory frameworks (ISO, SOC, SOX, GDPR, HIPAA, etc.) and enterprise governance standards
• Collaborate with risk, compliance, audit, legal, and IT stakeholders to drive platform adoption and continuous improvement
• Involved in finance transformation work as a Finance Change BA having strong experience in either SDLC (Software Development Life Cycle) or Agile.

Key skills required

• Bachelor’s degree in computer science, Information Technology, Risk Management, or a related field
• 6-9 years of hands-on experience with ServiceNow GRC / IRM modules
• Strong expertise in:
• Risk & Control Management
• Policy & Compliance Management

Issue & Exception Management

• Hands-on experience with:
• Flow Designer and workflow configuration
• REST-based integrations
• JavaScript and ServiceNow scripting (as needed)
• Deep understanding of ServiceNow IRM data model and architecture
• Any Graduate