Senior Consultant - SAP Service Cloud

Job Summary :

We are looking for an SAP Senior Consultant with hands-on experience in SAP Service Cloud Version 2 (SCV2) and/or SAP Enterprise Service Management (ESM). The candidate will be responsible for case management configuration, application support, troubleshooting, enhancements, and integration coordination.

Key Responsibilities :

- Configure case management, service requests, workflows, business rules, queues, notifications, and assignment logic.

- Troubleshoot application issues, manage incidents, perform root-cause analysis, and resolve defects.

- Coordinate with developers on enhancements, functional specifications, and change requests.

- Support integrations, APIs, data mapping, and synchronization issues.

- Perform functional, regression, SIT, and UAT testing.

- Support releases, production validation, and maintain technical and functional documentation.

Mandatory Skills :

- Hands-on SAP SCV2 and/or SAP ESM experience.

- Strong knowledge of case management, workflows, business rules, and service request lifecycles.

- Application support, incident management, and troubleshooting experience.

- Understanding of APIs, integrations, functional testing, and release management.

- Strong analytical and communication skills.