Senior Content Designer

• Planning, writing and managing usable and accessible content in line with GDS/GOV.UK and standards
• Producing content that is accurate, timely, relevant, easy to understand, search engine optimised and meets style guidelines
• Managing stakeholders and building successful relationships with them, including explaining content decisions
• Using analytical and problem-solving skills to help the team solve design problems and challenge assumptions
• Championing user-centred design practices for digital products and services
• Advocating for accessible digital products and services
• Being an active part of the Content Design Community of Practice, including sharing ideas, best practice and proactively offering help and support
• Taking responsibility for content quality, including coaching and mentoring content designers
• Supporting the lead content designer including with:
• Training and development plans
• Project planning
• Recruitment activities
• Sales and marketing activities
• Helping create a welcoming, safe and inclusive team environment - encouraging mutual peer-to-peer support, and helping individuals achieve a good work-life balance

Benefits

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment
• Development access to LinkedIn Learning, a management development programme and training
• Wellness 24/7 Confidential employee assistance programme
• Social - Breakfast Tuesdays, Pizza Thursday monthly, weekly social in the office and commitment to charitable causes
• Time off 25 days a year
• Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary Company Bonus based on company and individual performance
• Life Assurance of 4 times base salary
• Private Medical Insurance which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
• Benefits Platform offering various retail and leisure discounts

• You will have a passion for making things easier for people to understand and helping users complete their goal
• You will have experience of working in a public sector environment, with a working knowledge of standards and principles, such as the Service Standard
• Strategic thinking: able to help to lead the design and implementation of strategies, and evaluate their impact and progress to make sure business objectives and user needs are being met
• We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring
• Stakeholder relationship management: effectively negotiate and influence stakeholders, manage relationships, build strategic relationships, communicate regularly and remove blockers, while keeping the focus on user needs
• Ensuring quality: make sure content is regularly reviewed and evaluated, contributing to continuous improvements and iterations
• Working as a content designer in an agile environment: you understand agile approaches, advocate for the role of content design in multidisciplinary teams, and encourage healthy working relationships with other disciplines
• Accessibility: put accessibility at the heart of approaches to designing content and encouraging others to do the same
• Understanding user needs: work closely and collaboratively with user researchers to gain insights and make decisions based on findings
• Producing user-centred content: experience of evidence-based content design that meets GDS/GOV.UK standards, including a deep understanding of end-to-end journeys and experience of identifying where journey fixes or content improvements need to be made
• Proactive approach to diversity, equality and inclusion, internally and with clients
• Proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
• Experience in creating and updating prototypes, from paper sketches to coded prototypes (for example, using the GOV.UK Prototype Kit)
• Strong communication and interpersonal skills: communicate a range of information to a variety of audiences. For example, talking about digital products and the GDS in a way that stakeholders understand