Senior Controller- Bus Stations

Job Purpose\:

To perform daily inspections, operational monitoring, and service verification within assigned bus stations, ensuring cleanliness, safety, functionality, and compliance with RTA operational standards. The role involves auditing station facilities and assets, supporting the Supervisor in operational
readiness, monitoring driver and passenger behavior, reporting incidents or equipment failures, and ensuring smooth coordination with the Control Center for bus scheduling and service continuity.

Roles & Accountabilities\:

Strategy
• Support the Bus Stations Section’s strategy to maintain high service standards, operational reliability, and safety compliance across all stations.
• Contribute to achieving key operational performance indicators related to station readiness, crowd management, and passenger safety.
• Participate in initiatives to enhance the passenger experience and operational efficiency through regular reporting and feedback.

Operations
• Conduct daily inspection of station facilities and services and submit reports to the Station Supervisor.
• Monitor cleaning, waste management, landscaping, and pest control activities and provide inspection reports to the Station Supervisor.
• Ensure full compliance with the approved Lost and Found Procedure, coordinating with concerned authorities for proper documentation and handover through the E-Transport system.
• Conduct alcohol screening tests for bus drivers upon duty commencement to ensure compliance with safety standards and maintain zero-alcohol tolerance.
• Implement and monitor crowd management procedures in line with the approved Crowd Management Policy and Guidelines.
• Verify that all informational displays, marketing materials, and signage within the station are up-to-date, accurate, and aligned with the approved service data.
• Monitor and report on bus driver behavior and adherence to the official RTA uniform.
• Inspect station investment assets daily and report any violations, misuse, or non-compliance.
• Ensure adherence to safety procedures, guiding passengers to use designated pedestrian crossings to prevent accidents.
• Oversee continuous bus operations, ensuring buses park correctly and depart according to schedules.
• Coordinate with the Control Center to monitor bus movements and ensure adherence to trip schedules, updating reports accordingly.
• Report any faults or downtime of service machines such as TVM, RTPI, TOM, TUM, Paper Cast., etc., within the defined service timeframe.

Product / Process Improvement
• Enhance passenger experience through regular reporting and feedback on crowd conditions, service gaps, information issues, environmental observations and contractor performance, highlighting any technical factors affecting service quality.
• Compile daily and periodic control summaries on inspections, violations, safety observations, SLA breaches and schedule issues and recommend corrective and preventive actions to improve technical and operational controls.

Physical Working Conditions
• Primarily field-based, requiring full-time presence at the bus station across shifts, with continuous mobility for inspection, supervision, and coordination duties.