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Senior Coordinator Sales Execution

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Achieve volume and other KPIs related to the assigned scope.
Drive the highest levels of quality, prominent level of customer-orientation creating value for customers and for Hapag-Lloyd.
Delivers the sales visits as per assigned targets and records them as per process.
Well established contacts with the assigned customer portfolio and builds trust through active follow up and delivery on commitments.

Evaluate customer potential and conduct sales volume planning/outlook for own controlled customers and foreign controlled customers.
Plans and executes the sales visit targets in line with company policy and ensures timely updates in the CRM system.
Update customer opportunities in relevant pipelines.
Follows and updates relevant sales campaigns in CRM system.
Continuously reviews the customer portfolio performance(incl CA) and targets new customers/additional volumes in line with the company strategy.
Ensures regular updates of all activities in CRM system.
Review of customer performance with Sales Manager and define appropriate actions.
Where appropriate for their market serve as specialists for a Segmented Vertical.
Prepare, conduct, reports on customer visits and follows up.
Conclude contracts for own controlled customers (proposal, negotiation, closing) in line with relevant policies and authorization matrixes.
Updates overseas counterparts / stakeholders regularly through Push-Pull process.
Records commitments (tender tracking and or other commitments).
Delivers the assigned targets across all sales channels.
Drive foreign controlled businesses and adhere to Push-Pull process.
Participate selectively in TM discussions as and when required.
Provides feedback as and when obtained voluntarily from customers and in line with the established process on dynamics in the market to relevant stakeholders.
Guides Sales Coordination to ensure seamless communication and customer development.
Guides customers to the existing channels for customer service-related topics.
Responsible for the customer satisfaction under their umbrella and seeks solutions to customer escalations in line with established processes.
Upholds the highest ethical standards in line with the Code of Ethics.

Apprenticeship in Shipping, logistics or relate field.
Bachelor’s degree
5 years of experience in the maritime industry or equivalent combination of education and experience
Experience in Sales and/or Customer Service functions
Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others
Demonstrated strong listening, verbal and written communication skills
Self-starter, self-motivated, resourceful and responsive
Demonstrated ability to be multi-task, set priorities, organize work and implement action items
Analytical, problem solving and strategic selling skill.
Ability to work effectively in a team environment and good interpersonal skills
Comprehensive knowledge of user application systems (MS Office, CRM)
Fluent in English

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Senior Coordinator Sales Execution

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