Senior Corporate Claims Specialist, Accident Benefits

#IN-DNI #LI-DNI

Company: CGIC

Department: Claims
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Senior Specialist of Corporate Claims, you will provide direction and support with respect to technical claims management as well as contribute to the development of claims practices and procedures, technical claims training, resources, and communication. You will identify trends and develop innovative solutions to address opportunities and challenges and will collaborate with the team to deliver on objectives and client service expectations.

How you will create impact:

• Participating in the development of procedures, policies and plans to ensure that agreed upon national benchmarks and goals are met.
• Evolving our claims handling for the future by successfully implementing strategic new technology and system enhancements.
• Maintaining and updating resource tools such as corporate claims manuals, bulletins, processes and standards along with administering errors and omissions procedures and decisions including consultation, reporting, documentation, and communication of final evaluation and conclusion.
• Participating in the development of key performance indicators (KPI) and Performance Indicators (PI) for the department by using dashboards and self-service analytics tools to understand and manage the team and optimize decision making.
• Partnering with leaders to optimize team performance, collaborating with team members to proactively identify and monitor trends along with building an effective network with members of the business, insurance, and regulatory community.

To join our team:

• You have seven years of progressive experience in a claims environment and five years of technical claims experience.
• You have a post-secondary education in Business, Finance, Insurance, Automotive, or a related discipline.
• Having or working towards Chartered Insurance Professional (CIP) designation, the Fellow Chartered Insurance Professional (FCIP) designation or pursuing further development is an asset.
• You have expert knowledge of technical claims and working knowledge of insurance concepts, practices and metrics, and claims management dashboards as well as the business and legal regulatory environment.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

Salary information:

Salary range :​ CAD $91,058 to $141,000.00

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.