Senior Credit Control Clerk

Job Title

Senior Credit Control Clerk

Job Description

This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners.

Kaplan Languages Group (KLG) is a world-class language education platform operating over 20 schools across 8 countries. We deliver premium academic, professional, and language travel programs to students from over 140 countries. At KLG, we combine education with financial excellence to support our international growth.

Job Overview

We are seeking an analytical and proactive Senior Credit Control Clerk. In this role, you will manage our highest-value, complex international student and agency accounts. Reporting directly to the Credit Control Team Leader, you will ensure timely cash collection, minimize financial risk, and act as a mentor to junior clerks to maintain a healthy global ledger.

Key Responsibilities

Advanced Debt Collection & Account Management

• Manage a high-value portfolio of global B2B language travel agencies, corporate accounts, and student ledgers.

• Proactively collect outstanding debts via phone, email, and structured letters in multiple currencies (GBP, USD, EUR, CHF).

• Resolve complex billing disputes and allocation discrepancies by working closely with sales and regional operations.

• Negotiate structured repayment plans for critical or long-overdue accounts within company policy limits.

Team Support & Escalation

• Act as the primary escalation point for complex queries from Junior Credit Control Clerks.

• Deputize for the Team Leader during absences, ensuring daily operations and collection workflows run smoothly.

• Assist in onboarding and mentoring junior team members on system use and negotiation techniques.

Financial Analysis & Reporting

• Perform regular ledger reconciliations for key partner networks, ensuring accurate allocation of multi-currency payments.

• Identify and flag high-risk accounts to the Team Leader, proposing bad debt provisions or legal escalation when necessary.

• Review unallocated cash and credit notes to maintain a clean and accurate aged debt report.

• Contribute to monthly cash flow forecasting and KPI reporting for senior management.

Requirements & Qualifications

Experience & Education

• 3+ years of experience in dedicated credit control, ideally within international education, tourism, or hospitality.

• Proven track record of managing high-volume, multi-currency ledgers and B2B client portfolios.

• Educational background in finance, accounting, or business administration.

Hard & Technical Skills

• Language skills: Full professional fluency in English is mandatory. Working knowledge of French or German is highly advantageous.

• Systems knowledge: Advanced proficiency in global ERPs (e.g., SAP, NetSuite, and Oracle) and expert command of Microsoft Excel (VLOOKUPs and Pivot Tables).

• Industry understanding: Familiarity with student visa cancellation policies, international wire transfers, and agency commission structures.

Soft Skills

• Advanced negotiation skills with the ability to maintain excellent commercial relationships.

• Strong problem-solving mindset to untangle complex multi-currency ledger discrepancies.

• Excellent communication skills to interact confidently with international stakeholders across cultures

Location: ON SITE // BOGOTA, CO

Location

Bogotá, COL

Employee Type

Employee

Job Functional Area

Finance

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.