Senior Cross-Technology MSP Engineer (Cloud/DevOps)
Summary
A senior engineer troubleshooting cloud/DevOps issues, mentoring junior staff, and maintaining client infrastructure while following ITIL processes to ensure uptime and project deadlines.
NTT DATA in Cape Town is seeking a Cross Technology Managed Services Engineer (L3) to provide proactive incident resolution and maintain client infrastructure across cloud, security, networking, and applications.
The role emphasizes mentoring, knowledge article creation, collaboration with vendors, and adherence to ITIL processes to ensure high service levels and on-time project delivery.