Senior Customer Asset Management Specialist
Summary
Senior specialist providing advanced troubleshooting for customer asset management issues and serving as the first escalation point for complex cases.
This role SME for the Site Management team. As a SME, you will be responsible for the first escalation point within the Customer Asset Management team when a Specialist has a complex situation that requires more advanced level of troubleshooting. Issues are expected to be resolved quickly, effectively and reviewed for process changes with Supervisor. This role will step in when the Supervisor is unavailable.