Senior Customer Care Representative
NewBe an early applicantAre you a customer service expert with a passion for delivering top-tier support? Do you have experience in Net Promoter Score (NPS) management and after-sales service? If so, we want you on our team!
What You’ll Do:
- Handle customer inquiries, complaints, and service requests professionally.
- Oversee after-sales service, ensuring customer issues are resolved efficiently.
- Manage and improve NPS (Net Promoter Score) by driving customer satisfaction initiatives.
- Coordinate with internal teams to enhance service delivery and customer experience.
- Maintain accurate records and follow up to ensure issue resolution.
- Identify areas for improvement and contribute to process enhancements.
Requirements
What We’re Looking For:
- 3+ years of experience in a customer care role, specializing in NPS and after-sales service.
- Strong understanding of customer experience metrics and satisfaction strategies.
- Excellent communication, problem-solving, and multitasking skills.
- Ability to handle escalations and ensure a positive customer journey.
- Experience with CRM systems and customer feedback analysis.