Senior Customer Service Executive / Inside Sales

Key Tasks:

• Prepare and maintain price lists for day-to-day customer enquiries to support quotation activities
• Handle incoming customer enquiries, prepare quotations, and follow up on proposals to secure orders
• Review customer PO, contract and convert to sales order for internal process, ensure timely confirmation of customer orders
• Provide comprehensive pre- and post-sales customer support to ensure smooth order execution and customer satisfaction
• Support sales team by gathering customer and market information related to product requirements and opportunities
• Actively promote the Company’s products and services to customers to support sales growth
• Analyze order win rates and collaborate with the sales team to improve costing and pricing strategies
• Coordinate with Engineering, Production, and Supply Chain teams to ensure technical and commercial requirements are met
• Collaborate closely with the Engineering team to develop Company product solutions that meet customer requirements
• Assist in sourcing and purchasing job-related ancillary materials to avoid production delays
• Monitor order status and prepare material status reports for Sales and Production teams
• Covert PO to sales order process and ensure timely confirmation of customer orders
• Follow up on outstanding customer demands and coordinate delivery schedules with Production and Logistics
• Liaise with logistic department to ensure timely shipment of materials when required
• Review existing quotations with customers and provide updates on order progress
• Maintain accurate sales records and assist in preparing basic sales activity reports

Key Responsibilities:

• Support revenue generation through effective enquiry handling, quotation preparation, and order processing
• Maintain strong working relationships with customers, internal sales teams, production, and support functions
• Act as a key contact point for assigned customers and jobs, ensuring proactive communication and service
• Ensure customer satisfaction through adherence to company Quality Management System and service standards
• Assist in coordinating with Finance on payment follow-ups and outstanding receivables when required
• Comply with Company Health, Safety and Environmental (HSE) policies and participate in HSE initiatives
• Ensure work activities are carried out in accordance with company procedures and applicable regulations
• Continuously developing technical and commercial knowledge within the role

Knowledge & Skills:

• Good understanding of engineering drawings, BOMs, and technical product documentation.
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
• Detail-oriented with a high level of accuracy.
• Customer-focused with strong interpersonal and communication skills.
• Proactive, responsible, and able to work independently with minimal supervision.
• Analytical mindset with good commercial awareness and problem-solving abilities.
• Strong team player who collaborates effectively with internal and external stakeholders.
• Quick learner with a positive attitude and willingness to adapt to changing business needs.

Qualifications:

• Minimum Diploma in Engineering, preferably in Mechanical Engineering.
• Ability to read and interpret engineering drawings and Bills of Materials (BOM).

Experience:

• 3–5 years of experience in Inside Sales, Order Management, and basic Procurement/Material Sourcing.
• Experience in manufacturing, engineering, oil & gas, industrial, or other technical product industries.
• Experience working with cross-functional teams to support sales, procurement, engineering, and operations.
• Familiarity with commercial documentation, including quotations, contracts, purchase orders (POs), and invoices.