Senior Customer Service Executive

• Support Sales team to maintain Customer Master Data and Specific Information in ERP if required.
• Support Sales team to track and update item life cycle from NPI to business awarded if required.
• Responsible for full range of order management operations and activities, incl. handle all necessary documents andmaintainall relevant data in ERP inan accurateandtimelymanner.
• Responsible and follow-up all demand signals orders & agreement (Consignment, Delivery Schedule, KANBAN, Outline Frame Contract).
• Take physical inventory of consignment stock if required.
• Initiate special transport and follow-up packing list handling in cooperation with logistics.
• Ensure customer requirements are answered and delivered on-time through internal coordination with global offices and back up by intercompany tools.
• Support all activities related to claim handling relevant for order management.
• Manage own factory issues proactively with related teams. For partner supplier cooperate together with Supply Chain Management to push for solution and improvement.
• Support Engineering Questions (EQ) handling in-time.
• Cooperate pro-actively with related departments and launch early warning to customers and escalation messages to related parties.
• Monitoring order booking performance for assigned customers and closely work with customer to get an update forecast & share to suppliers if required.
• Analyse and compare the forecast & actual order booking of assigned customers to identify large deviation from the agreement and share to Sales Team for follow up action.
• Support and participate sales activities such as meetings, conduct customer visits if required.
• Track order management related KPIs and report to supervisor to drive continuous improvement.
• Monitor supplier performances in terms of order processing and highlight deviations to related department.
• Analyse stock value in ERP, identify critical items such as slow movers and expiring shelf life .
• Monitor and follow-up on order status to ensure on-time, correct and in-full shipment.
• Monitor factory fill-rates and manage agreed capacities pro-actively according to set strategy.
• Follow up payment status with customer on regular base,work with customer/Sales to settle overdue payment (if any).

Competencies & Skills:

• Able to work effectively under time pressure and deadline driven within a fast-paced, dynamic and customer-oriented environment.
• Superior in organization and priority setting, accurate with attention to detail and the ability to multi-task.
• Superior analytical and problem-solving skills to assess and manage complex situations.
• Ability to work independently and in a team.
• Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.
• Superior communication and interpersonal skills.
• Able to work independently with a pro-active, self-motivated,diligentand responsible manner.
• Ability to effectively work with people at all levels in a multi-disciplinary and multicultural environment.
• Excellent command in spoken and written English and local language.
• Proficiency in all MS Office applications, ERP system experience.

Education & Work Experience:

• Professional education in business management or related field.
• Minimum 3 years of work experience in PCB related business environment.