Senior Customer Service Experience Specialist (m/f)

About this Position What you´ll do Handle customer questions and provide information to resolve any issues, manage orders and deliveries providing high quality customer service Full accountability for customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive professional demeanor) Identify opportunities using customer feedback, share insights with the relevant functions and ensure proper follow-up Process Sales documentation and related administrative tasks Maintain customer relationship and contact with logistics service provider, cooperation with cross-functional teams Keep monitoring of orders Create delivery note and invoice in the system Track customer open orders and shipments Perform daily, weekly, monthly administrative tasks