Senior Customer Service Manager - Private Pay

Senior Manager of Customer Service – Private Pay

The Senior Manager of Customer Service – Private Pay is responsible for leading and optimizing DASCO’s Patient Pay customer service operations, with a focus on billing support, collections performance, and exceptional patient experience. This role oversees a high-volume, multi-channel contact center environment supporting inbound, outbound, and digital interactions related to patient financial responsibility.

This leader drives operational excellence across Private Pay functions including billing inquiries, payment collection, insurance education, account resolution, and documentation accuracy. The Senior Manager partners closely with Revenue Cycle, Operations, Compliance, and Technology teams to ensure alignment with organizational goals, regulatory requirements, and service expectations.

The ideal candidate is a strategic and hands-on leader who can balance daily execution with long-term process improvement, while developing high-performing teams in a remote environment.