Senior Customer Service Officer (Call Centre, 5 days Working)
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About Your Company
Luxury Retail Shopping Mall
Fast-paced and dynamic environment
Customer Service Excellence
Benefits
5 days working; 8 hours work shifts
No OT
Include Medical and Insurance plans (Dependent)
Responsibilities:
Handle inbound calls from customers and vendors, and provide exceptional customer service
To update information database and consolidate reports
To handle administrative and ad-hoc duties as assigned
Qualifications
Associate Degree and High Diploma or above
Experience in property management or hospitality industry is preferred, especially in report centre or control room
Good communication and interpersonal skills with good telephone manner and customer focus
Proven experience in a customer service role, preferably in a hotline or call centre environment.
Proficiency in MS applications (Word, Excel and Chinese Word Processing)
Good command of written and spoken English and Chinese (including Putonghua)
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Please note that only shortlisted applicants will be contacted.