Senior Customer Service Representative
We're partnering with a leading global semiconductor company to hire a Senior Customer Service Representative to join its Customer Operations team.
This is an excellent opportunity for an experienced customer operations professional who enjoys working in a fast-paced manufacturing environment. You'll play a key role in managing the end-to-end order fulfilment process, working closely with cross-functional teams to ensure timely deliveries and an exceptional customer experience.
Key Responsibilities
- Manage the full sales order lifecycle, from order entry through to delivery, ensuring accuracy and on-time fulfilment.
- Monitor product availability, communicate lead time updates, and coordinate with Production and Supply Chain teams to prioritise urgent orders.
- Manage the Return Merchandise Authorization (RMA) process, working closely with Engineering and Quality teams on product returns and replacements.
- Ensure compliance with export control requirements, shipping documentation, and internal corporate policies.
- Partner with Sales, Supply Chain, Logistics, and Finance teams to resolve order-related issues and support demand planning.
Requirements
- Bachelor's degree with at least 9 years' relevant experience, or Master's degree with at least 6 years' experience.
- Experience within the semiconductor, electronics manufacturing, or high-tech industry.
- Strong knowledge of order management, customer operations, logistics, and international shipping processes.
- Hands-on experience with ERP systems; Microsoft Dynamics 365 (D365) is highly preferred.
- Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP, and SUMIFS. Experience with Macros/VBA is advantageous.
- Strong analytical, communication, and stakeholder management skills, with the ability to thrive in a fast-paced environment.
To Apply:
If you are interested in this opportunity or other roles we are handling, please submit your application or reach out to Amanda directly at amanda.chan@ambition.com.sg for a confidential discussion.
We will contact applicants who have been successfully shortlisted.