Senior Customer Service Specialist
SSMC (Systems on Silicon Manufacturing Company Pte. Ltd.) is a Joint Venture between NXP and TSMC. We offer flexible and cost-effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environment, 100% equipment automation and proven wafer-manufacturing processes.
We’re looking for innovative, passionate, and talented people like you to join our team.
We’re searching for a Senior Customer Service Support to be part of our Marketing & Business Department diverse team of talent
What you will be working on:
- Manage customers’ demand forecasts, order processing, and follow-up schedules to ensure on-time delivery
- Analyze and consolidate demand forecast data (STP, MTP, RP) to support accurate planning
- Review daily shipment and order intake performance during team meetings to monitor progress
- Identify and escalate order or shipment issues to relevant teams for timely corrective actions
- Coordinate analysis of order book status to maintain updated order visibility
- Receive order notices and commit to delivery schedules with customers
- Prepare customer review materials including C/T, CLIP, and CVP reports to support customer engagement
- Arrange logistics for order shipments to ensure smooth delivery processes
- Support project initiatives related to Customer Service to improve operational efficiency
More about you :-
- Degree in Engineering or Science
- Minimum 3 years of relevant experience
- Strong interpersonal and communication skills to collaborate effectively with stakeholders
- Ability to act independently and make sound decisions under pressure
- Self-motivated with resilience to handle setbacks and challenges effectively
- Demonstrated leadership skills in leading, motivating, and developing team members