Senior Customer Success Architect

Cisco Systems is seeking a Customer Success Architect to enable value realization for Cisco Isovalent’s customers using Cilium Enterprise. You will design and guide production rollouts, build deep technical relationships with stakeholders, and run workshops to demonstrate capabilities.

You will collaborate with engineering, support, and partners to unblock issues, create training materials, reference architectures, and documentation to drive enterprise-grade networking and observability

Engage with assigned accounts to accelerate value realization and guide production rollouts. Build trusted technical relationships with customer stakeholders. Conduct customer workshops on product capabilities. Collaborate with engineering, support, and partners to unblock issues. Create workshops, training materials, reference architectures, and documentation to add value. Translate customer domain knowledge to improve production reliability and scope of solutions. Maintain expertise in OSS, Kubernetes, and cloud providers to design enterprise-grade solutions. 4+ years in advanced Kubernetes architectural components and interrelations. 3+ years leading or enabling customers to adopt Kubernetes at scale in production. Experience with at least one major cloud provider (AWS/Azure/GCP). Strong networking knowledge within Kubernetes networking. Able to distill complex concepts for customers in clear terms. Open Source Software (OSS) experience. Collaborative and cross-functional teamwork mindset.