Senior Customer Success Associate/ Customer Success Manager
We are growing! We are currently looking to hire an experienced Senior Customer Success Associate/ Customer Success Manager for our office in Singapore, where you will be based.
About CXG:
Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
We are passionate about delivering impact.
Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
What you will be doing
Reporting to the Regional VP, SEA, Oceania & Japan and the EVP Academy, you will join a dynamic and fast-paced environment and work closely with our regional and global teams to build strong, long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful presentations to executive and board-level stakeholders. Here, passion, integrity and a "can-do" attitude are always top of mind. Your daily tasks will involve:
- Partnering with luxury and premium brands to help them transform and drive business impact through customer experience.
- Maintaining and nurturing your client portfolio by offering white glove service andadded value.
- You take full ownership of projects from brief to delivery, working with significant autonomy and close collaboration with our team
- Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
- Managing the entire account, including stakeholders, internal departments, budget and the quality of deliverables.
- Delivering insightful and engaging face-to-face presentations to C-level executives.
Requirements
What you will bring along:
This role requires a passion for the luxury industry and customer experience, strong organizational skills and experience in a client-facing role. You should also have:
- Experience range should ideally be above 3 years.
- A bachelor's or master's degree in administration, Business, Management or related field.
- Fluency in English (verbal and written). Fluency in Mandarin is a strong advantage.
- A naturally outgoing, high-energy communicator who builds rapport quickly and leaves a strong impression with clients.
- Experience in a service excellence environment such as premium airlines, luxury hospitality, luxury retail or high-end client service is highly valued.
- We welcome candidates from adjacent backgrounds such as marketing, PR, brand or hospitality who are passionate about customer experience.
- Previous work experience, preferably in retail and/or a client-facing (B2B) role.
- Strong verbal and written communication skills, with persuasive and diplomatic communication and experience in presentations and proposal writing.
- Analytical aptitude: the ability to examine data and draw meaningful insights.
- Leadership skills: externally, the ability to lead a client meeting; internally, the ability to take the lead on a project.
- A collaborative mindset and the ability to work well as part of a team.
- Consulting skills: the ability to challenge a client brief and ask meaningful questions.
- Excellent interpersonal skills.
- Time management: the ability to manage time and resources effectively in a deadline-driven environment.
If you have what we are looking for, please attach your updated resume with your contact details. Should your profile fit the requirements for the role, we will get in touch to learn more about your background, discuss the role in more detail and share potential next steps.
As published by workable · 3 questions
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- Declaration: Our recruitment process is designed to assess each candidate’s individual capabilities. To ensure fairness, we expect all assessments to reflect your own thinking and work. The use of external assistance, including AI tools or large language models (LLMs), is not permitted during the recruitment process. Any misuse or misrepresentation may impact your application. Please confirm your acknowledgment: Yes, I have read and understood the above and agree to comply No, I would like to withdraw
- Candidate privacy notice and consent CXG assesses candidates' experience, skills, potential and relevant personality traits to understand their suitability for the role and alignment with our working environment and values. As part of this process, we use Aikho, an AI-powered recruitment platform, to conduct skills and behavioural assessments. With your consent, CXG will share your CV and contact details with Aikho for this purpose. Aikho will provide CXG with your candidate profile and assessment results to support our recruitment decisions. CXG will collect and store your CV, contact details, application information and assessment results. Access will be limited to authorised recruitment staff and relevant hiring managers. Your data with Aikho Aikho manages the information it collects under its own Candidate Terms https://aikho.ai/candidate-terms including assessment responses and any interview recordings, as disclosed before the assessment. Aikho also offers a separate service connecting candidates with future job opportunities. If you do not want Aikho to retain your profile for this purpose or to contact you about other roles, please manage your preferences directly with Aikho through your account settings or by emailing privacy@aikho.ai. Declining this separate service will not affect the assessment of your application by CXG. Important: Throughout the recruitment process, all decisions remain with CXG's recruitment team and hiring managers. Aikho supports their assessment but does not make hiring decisions. Your choices and rights For requests concerning data held by CXG, including access, correction, deletion or withdrawal of consent, where applicable, please contact nikita.tomar@cxg.com. Yes - I have read this notice and consent to CXG sharing my CV and contact details with Aikho for the assessment described above. Yes - I agree that CXG may retain my candidate profile and assessment results for up to 24 months after the end of this recruitment process to contact me about relevant future opportunities. I may withdraw this consent at any time. My choice will not affect my current application. No - I would like to withdraw my application.
- Will you now or in the future require CXG to sponsor a work pass to work in Singapore?