Senior Customer Success Associate
Description
We're Hiring | Senior Customer Success Associate
Sibanye-Stillwater Recycling | New Jersey | Onsite
Sibanye-Stillwater Recycling is looking for an experienced Senior Customer Success Associate to join our Customer Success team!
This role is ideal for someone who enjoys building strong customer relationships, solving complex challenges, and supporting commercial and financial operations in a fast-paced industrial environment.
What You'll Do:
Manage customer relationships, account activities, and escalations.
Review account balances, transactions, financial exposure, and hedging requirements.
Partner with Commercial, Finance, Logistics, and Operations to ensure seamless service delivery.
Coordinate customer onboarding, transactions, and issue resolution.
Support process improvements and provide guidance to team members.
What We're Looking For:
Experience in customer success, account management, financial operations, or logistics.
Strong analytical, communication, and problem-solving skills.
Proficiency in Microsoft Office and CRM systems.
Experience in manufacturing, metals recycling, or commodities is a plus!
What We Offer:
Competitive hourly compensation with overtime eligibility.
8% Short-Term Incentive Plan (STIP).
Comprehensive benefits, 401(k), and paid time off.
Opportunities for professional growth and development.
Location: New Jersey | Onsite
Schedule: Monday–Friday | 8:00 AM–5:00 PM
Employment Type: Full-Time | Non-Exempt
Interested in taking the next step in your career? We'd love to hear from you!
Apply today and grow with Sibanye-Stillwater Recycling!
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