Senior Enterprise Customer Success Manager - FR/ENG
Your impact at Brevo :
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Own enterprise account strategy: Co-create Success Plans with your customers, define clear goals and KPIs, and ensure their success is measurable and documented
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Drive retention & risk management: Proactively monitor account health, anticipate churn risks early, and lead recovery plans for stalled or at-risk accounts
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Actively drive expansion: Identify cross-sell and upsell opportunities through quarterly business reviews. Work closely with the AE on larger or more complex upsell motions
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Lead cross-functional execution: Coordinate internal stakeholders (Sales, Product, Support, Finance, Onboarding/Implementation) and keep them aligned with customer timelines and priorities
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Manage executive relationships at scale: Build and nurture trusted, long-term partnerships with C-level and senior executive stakeholders across your portfolio. Act as a strategic advisor and primary point of contact, ensuring alignment between customer objectives and Brevo’s value proposition
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Represent the voice of the customer: Bring structured customer feedback to Product and internal teams to continuously improve customer experience and outcomes
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Enable customer advocacy: Proactively identify and deliver opportunities for case studies, referrals, event participation, and co-marketing initiatives in close collaboration with the Marketing team
- Shape team ways of working & mentor colleagues: constructively challenge existing processes, and actively contribute to team-wide initiatives (enablement, playbooks, process improvements) as well as cross-functional projects
Who you are :
Who you are:
- Minimum 3+ years in Customer Success and/or Digital Marketing
- Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
- Experience managing complex enterprise accounts (high MRR, multiple stakeholders)
- A genuine Trusted Advisor : you shape customers' marketing strategy before they ask
- Native French, fluent English
- Data-driven, high ownership and able to navigate ambiguous situations with confidence
- Experience with CS tools (Planhat, EverAfter or equivalent) is a plus
Mindset: Proactive, autonomous, coaching-minded, growth-oriented.
Why people love working at Brevo
- A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighborhood.
- Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day).
- Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
- Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
- Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform
- A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.
Your candidate journey
- Introductory TA call (30 min)
- Interview with CS Team Leads
- Case study
- Case study presentation
- Reference check
As published by lever
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
- Are you currently based in Paris or are you willing to relocate? choose one
- What are your salary expectations (fixed and variable) for this role - In yearly gross?
- Do you have a valid work permit that allows you to work in France ? written answer