Senior Customer Success Manager

The Opportunity We're looking for a Sr. Customer Success Manager to drive commercial success for enterprise biopharma accounts. You'll be the account owner biopharma customers turn to day-to-day, running onboarding, driving adoption, and closing renewals across your portfolio You will own implementation end-to-end, configuring the platform to fit your customer’s workflows, running training sessions with their teams, and resolving roadblocks to ensure long-term value realization. What You'll Do …