Senior Customer Success Manager

The Opportunity The Senior Customer Success Manager (CSM) is responsible for ensuring the successful delivery, governance, and continual improvement of services across an assigned customer portfolio. The Sr. CSM will serve as the primary operational interface between Vocus and the customer, working cross-functionally with sales, technical support, network operations, and product teams to ensure services are delivered in accordance with contractual commitments, service level agreements (SLAs), a…