Senior Customer Success Officer, Frasers Hospitality (11-months contract)
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- Assist in ensuring quality standards are met for the Central Reservation System (CRS) and Property Management System (PMS)
- Provide first-level support and help with routine system maintenance tasks
- Support in tracking and updating schedules for maintenance activities
- Assist in monitoring and documenting support tasks
- Help conduct system checks identifying potential errors and generating audit reports based on findings
- Support the creation and updating of training materials in accordance to brand standards
- Assist with the setup and configuration of properties in the CRS system
- Respond to basic property-related inquiries or issues, escalating complex cases when needed
- Perform general administrative or support tasks as assigned