Senior Customer Success Vendor Manager

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

We are seeking an experienced and strategic Senior Customer Success Vendor Manager to lead our vendor management function and oversee a team of Vendor Leads responsible for the day-to-day management of vendor relationships. This is a senior leadership role with enterprise-wide accountability for the performance, governance, and strategic direction of our full vendor ecosystem, ensuring every partnership delivers maximum value, meets performance expectations, and aligns with organizational goals. The ideal candidate is a collaborative and results-driven leader with deep experience in vendor governance, contract management, and operational excellence, along with a track record of influencing senior stakeholders and shaping strategy at scale. This role will be a key architect of our vendor strategy, driving continuous improvement and ensuring our vendor ecosystem supports the company's growth and service excellence objectives as we scale.