Senior Customer Support Executive

We are seeking a dedicated and experienced Senior Customer Support Executive to join our team in Karnataka or Tamil Nadu. In this role, you will be responsible for leading a team of customer service representatives, ensuring that our customers receive the highest level of support and satisfaction. You will play a crucial role in managing team performance, resolving customer issues, and implementing best practices in customer service. Key Responsibilities: - Lead and manage a team of customer service representatives, providing guidance and support to ensure effective team performance. - Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions. - Monitor team performance metrics and implement strategies for improvement. - Train and mentor team members to enhance their skills and knowledge in customer service. - Collaborate with other departments to improve overall customer experience and service delivery. - Maintain up-to-date knowledge of company products and services to effectively assist customers. Required Skills: - Proven experience in customer service, preferably in a BPO environment. - Strong team handling and management skills. - Excellent communication and interpersonal skills. - Ability to lead by example and motivate team members. - Problem-solving skills and the ability to handle difficult situations with professionalism. If you are passionate about customer service and have the skills to lead a team effectively, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional customer experiences and driving team success.