Senior Customer Support Manager

We are seeking a dedicated and experienced Senior Customer Support Manager to join our team in Karnataka. The ideal candidate will play a crucial role in enhancing customer satisfaction and managing escalations effectively. As a Senior Customer Support Manager, you will be responsible for leading a team of customer support representatives, ensuring that they are equipped with the necessary tools and knowledge to provide exceptional service to our clients. Key Responsibilities: - Oversee the daily operations of the customer support team, ensuring that all customer inquiries and issues are addressed promptly and effectively. - Develop and implement strategies to improve customer satisfaction (CSAT) scores and reduce escalations. - Foster strong relationships with customers, understanding their needs and ensuring their expectations are met. - Train and mentor team members, providing guidance on best practices in customer support and relationship management. - Analyze customer feedback and support metrics to identify areas for improvement and implement necessary changes. - Collaborate with other departments to ensure a seamless customer experience and address any product or service issues. Required Skills: - Strong understanding of customer support processes and best practices. - Excellent communication and interpersonal skills, with the ability to build relationships with customers and team members. - Proven experience in managing escalations and resolving complex customer issues. - Ability to analyze data and metrics to drive improvements in customer satisfaction. - Strong leadership skills with a focus on team development and performance management. If you are passionate about customer success and have a proven track record in customer support management, we encourage you to apply for this exciting opportunity.