Senior Cybersecurity Analyst (L2/L3)

About Us

Founded in 2004, Packet Systems Indonesia (PSI) is one of Indonesia's most trusted ICT systems integrators headquartered in Jakarta — delivering secure, scalable, and mission-critical technology solutions across networking, cybersecurity, cloud, and managed services.

As part of Logicalis Asia Pacific — the Architects of Change™ — PSI offers the best of both worlds: deep local expertise and agility, backed by global standards, international best practices, and a network of 7,000+ professionals across 30 territories.

At PSI, you'll belong to a community of hundreds of passionate engineers, consultants, and technology specialists who take pride in what they do. You'll grow through large-scale, business-critical projects spanning planning, design, deployment, and managed services — with real responsibility from day one. And you'll thrive in a people-first culture built on knowledge-sharing, continuous learning, and investment in your career.

We are proud to be a Great Place to Work® Certified™ organisation — a recognition that reflects the environment we've built together.

Indonesia's digital transformation is accelerating. Be one of the Architects of Change who leads it.

Role Description

• Responsible for the validation and analysis of investigations passed up from Tier 1 Analysts.
• The Tier 2 Analysts will complete the documentation of the investigation, determine the validity and priority of the activity and escalate to the Tier 3 and SecOps Manager/Asst/Lead to activate the Incident Response Plan (IR Plan).
  

Responsibilities

• Recognizes successful intrusions and compromises through review and analysis of relevant event detail information.
• Investigates potential security incidents - recognizes attacks based on techniques, tactics and procedures and differentiates false positives from true intrusion.
• Follows up and tracks investigations to resolution.
• Further validates, classifies incidents and updates security incident cases.
• Alerts system and information owners of intrusions and potential intrusions and compromises to their network infrastructure
• Escalates security incidents to appropriate teams within customer tenant
• Provides assistance during remediation of security incidents.
• Manages security services including finetuning security use cases and reducing false positives.
• Maintains and provides data required to calculate the SecOps services SLAs, KPIs and Goals Setting.
• Provide feedback to updates SecOps processes and procedures as necessary.
• Follows and implements the customer’s change management process.
• Publishes regular reports to internal teams.
• Conducts regular information security awareness sessions to the general community of the organization.

Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.

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At PSI, we are committed to creating a diverse and inclusive workplace where everyone can thrive.