Senior Data Scientist - GenAI & NLP for Customer Experience
Summary
Lead generative AI, NLP, and agentic AI projects to build customer-facing solutions in wealth and private banking, moving prototypes to production with a focus on governance and explainability.
CommBank is seeking a Senior Data Scientist to lead GenAI, NLP and Agentic AI initiatives in Wealth & Private Banking. You will design, build and productionise customer-centric AI solutions, partnering with product, technology and business stakeholders to lift service quality and insights.
You'll move AI projects from prototype to production, mentor the squad, set technical direction and ensure governance, safety and explainability across models and workflows.