Senior Delivery Manager

Lead delivery excellence and drive client success at EPAM Vietnam as a Senior Delivery Manager. We’re seeking a talented leader who can go beyond task execution to become a true strategic partner - defining scope, shaping solutions and guiding distributed teams to deliver fixed-outcome engagements. If you’re ready to translate complex business goals into predictable, high-quality results, join us and make an impact.

Responsibilities

• Partner with Client Partners and account teams to strengthen long-term customer relationships by ensuring high-quality delivery, trusted communication and measurable business outcomes
• Define initiatives by working directly with customers: clarify business objectives, success metrics, scope, expected outcomes and delivered value
• Develop delivery approaches, plans and cost/effort estimates; support the creation of Statements of Work and delivery commitments for fixed-outcome engagements
• Lead end-to-end delivery across scope, schedule, quality and budget to ensure agreed outcomes are met
• Act as a bridge between business and technology: understand business cases and priorities and translate them into executable delivery plans and engineering objectives
• Own stakeholder management and communication cadence, including executive-level updates and governance
• Proactively manage risks, issues, dependencies and change control to protect delivery commitments and customer satisfaction
• Mentor delivery and engineering leaders; promote delivery excellence and engineering excellence across teams
• Coordinate and lead distributed teams across geographies, functions and vendors as needed

Requirements

• Proven leadership in customer-facing technology services with accountability for outcomes and client satisfaction
• Demonstrated success in delivering fixed-outcome or fixed-scope engagements with strong governance and predictability
• Experience in commercial and financial management, including P&L awareness
• Strong skills in stakeholder management, risk management and communication with senior or executive audiences
• Experience delivering AI initiatives, including GenAI and traditional ML is preferred (e.g., RAG-based applications, chatbots, recommender systems, forecasting solutions), with an understanding of delivery considerations (data readiness, evaluation, governance, iteration cycles)
• Proficiency in both spoken and written business English

Nice to have

• Experience in one of our key industries: Financial Services (especially Capital Markets), Life Sciences/Pharma, Energy (Oil & Gas Upstream)
• Background in business consulting, Presales or account development
• Proficiency in the Japanese language

Benefits

• By choosing EPAM Vietnam, you're getting a job at a Vietnam Best Workplace™ certified company (2022-23 and 2023-24)
• You'll work with the latest and most advanced technologies on exciting global projects with a supportive multicultural team where your voice matters
• We prioritize a healthy work-life balance with a flexible hybrid working model and generous annual leave of up to 19 days
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• At EPAM, you can find vast opportunities for self-development: access to over 25,000 online courses and libraries from industry leaders, English classes, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us