Senior Delivery Operations Supervisor

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

In this role, the Senior Delivery Operations Supervisor will oversee the workflow at our facilities. Responsible for coaching, resolving issues and serving as a link between subordinates and upper management. Ensure that operations are carried out productively to ensure profitability and sustainable growth.

Responsibilities

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Manages team of 45 associates
• Communicates with Management, Vendors and Client advocates
• Hires, terminates, prepares performance reviews, corrective actions
• Works with senior management on department budget and acquisitions
• Escalates, and resolves issues which involve SLA's
• Understanding the strategies of the organization
• Gather data, and views of strategic risks
• Obtain feedback to create controls
• Tracking and reporting results to senior management
• Review quality trends to reduce error rates

• Validate performance evaluations
• Hiring and staffing
• Involvement in staff meetings
• Coaching and development
• Define roles and responsibilities

Requirements

• High school diploma required, bachelor’s degree desired, but not required
• Minimum of five (5) years of experience in a supervisory capacity
• Minimum of five (5) years of supervisory experience in a large production environment
• Strong communications skills (interpersonal, verbal and written)
• Ability to resolve operational concerns
• Computer literacy (MS Office is a must have)

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.