Senior Desktop Engineer

Job Overview

We are looking for an experienced Senior Desktop Engineer to support and manage end-user computing environments in a structured enterprise setting. This role is responsible for ensuring smooth day-to-day IT operations, resolving escalated technical issues, and maintaining desktop infrastructure standards.

The successful candidate will provide Level 2/Level 3 support, oversee endpoint lifecycle management, and collaborate with infrastructure and security teams to ensure system reliability and performance.

Key Responsibilities

• Provide advanced technical support for desktops, laptops, printers, mobile devices, and related peripherals
• Manage installation, configuration, and maintenance of Windows operating systems and enterprise applications
• Administer Active Directory, user accounts, group policies, and access permissions
• Troubleshoot complex hardware, software, and network connectivity issues
• Manage endpoint deployment, imaging, and patch management activities
• Support Microsoft 365 applications and email systems
• Maintain IT asset inventory and ensure compliance with internal IT policies
• Coordinate with vendors for hardware repairs and support services
• Prepare technical documentation, SOPs, and knowledge base articles
• Support IT projects such as system upgrades, device rollouts, and workplace transformation initiatives
• Provide mentorship and guidance to junior support engineers when required

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related discipline
• Minimum 4 to 6 years of experience in desktop support or end-user computing environment
• Strong knowledge of Windows OS, Microsoft 365, and desktop hardware troubleshooting
• Hands-on experience with Active Directory and Group Policy
• Experience with endpoint management tools such as SCCM, Intune, or equivalent
• Good understanding of ITIL processes and structured IT support environments
• Strong problem-solving skills and ability to manage escalations independently
• Good communication skills and customer-focused mindset

Preferred Skills

• Experience supporting hybrid or cloud-based environments (Azure, AWS)
• Exposure to virtualization technologies such as VMware or Hyper-V
• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability