(Senior) DevOps Engineer

Omnichat is the Business Partner and WhatsApp Business Solution Provider of META.

Founded in 2017, Omnichat specializes in centralizing customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance marketing optimization.

By leveraging marketing automation and AI, CRM integration and customer 360 persona mapping, Omnichat is committed to empowering brands to achieve digital transformation as well as delivering personalized shopping experience.

The company has built a solid reputation in serving 5,000+ local and international retail and e-commerce brands.

Job Description

• Design and maintain CI/CD pipelines to streamline software development and deployment processes, reflecting modern DevOps practices.
• Use Infrastructure-as-Code (IaC) principles to automate system configuration and scaling, improving operational efficiency.
• Work with cross-functional teams to uphold and implement security best practices, maintaining robust system integrity.
• Oversee cloud services and resources, leveraging DevOps methodologies for optimal efficiency and scalability.
• Monitor system performance and quickly troubleshoot any emerging issues to maintain high availability, a crucial aspect of DevOps.
• Partner with engineering teams to drive DevOps initiatives from design to production, including architecture decisions, evaluating new tools, and improving Developer Experience by removing workflow bottlenecks.
• Offer hands‑on assistance during critical system incidents to ensure a quick resolution and minimal downtime.

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• At least 5 years of experience as a DevOps Engineer / Site Reliability Engineer or similar role in a high-traffic, high-availability environment.
• Strong understanding of Linux/Unix operating systems.
• Strong programming skills in languages such as Python, Shell Script, or Java.
• Hands‑on experience with CI/CD tools (e.g., CircleCI, Bitbucket Pipeline or Jenkins) for automated software delivery.
• Experience with AWS cloud platform and containerization technologies (e.g. Docker, Kubernetes).
• Familiarity with monitoring tools and logging solutions (e.g., Datadog, AWS CloudWatch, Grafana).
• Proven ability to lead cross‑functional projects, with strong communication and stakeholder management skills.
• Proven experience designing, implementing, and maintaining infrastructure using Terraform (or equivalent IaC tools such as AWS CloudFormation or Pulumi) in production environments.
• Strong problem‑solving skills and ability to work under pressure.
• Candidates with more experience will be considered as Senior DevOps Engineer.

Why You Should Join Us

• We work in a fun, collaborative open space where we encourage creativity and ideas flow freely.
• Flat structure environment, you will be able to work independently and present your own ideas.
• We provide guidance and mentorship to polish your business skills and entrepreneurship mindset.
• We are one of the standout tech startups in Hong Kong, targeting a huge opportunity in Asia.

We offer attractive compensation packages to suitable candidates.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strictest confidence and handled confidentially by authorized personnel for recruitment-related purposes